Booking terms

These terms apply when you book a Sauna Temple ritual or retreat on saunatemple.eu.

1. Who you book with

Your contract is with the company that provides the ritual and takes the payment:

Kusaka OÜ, registry code 12423094, VAT number EE101620295, Meresihi tee 11, Kelvingi küla, Viimsi vald, 74018 Harju maakond, Estonia, [email protected].

2. The ritual

A Sauna Temple ritual is a guided sauna ritual for a group, led by a sauna master, at the place, day and time you choose when you book. The booking page shows the ritual, the place, the time and the price before you pay.

A ritual is not a medical service and does not replace advice from your doctor.

3. Your health and safety

Before you book, you read the safety information and confirm that you are well enough to take part. Please stay out of the sauna if you have drunk alcohol that day or are pregnant. If you have a heart condition, or take medication that affects blood pressure or fluid balance, ask your doctor before you book. Rituals are for guests aged 18 and over.

During the ritual, follow the sauna master’s guidance and step out at once if you feel unwell. The sauna master may ask a guest to step out, or may not admit a guest, for that guest’s safety or the safety of the group. If the sauna master decides before the ritual begins that it is not safe for you, we refund your payment in full.

4. Price and payment

The price is in euros and is the full price, with all taxes included. You pay by card when you book, or at the sauna where the booking page offers that choice. SumUp processes card payments. We do not see or store your card number.

While you pay, your places are kept for you for fifteen minutes. The contract is made when the payment succeeds. If you choose to pay at the sauna, or book with a VIP ticket, the contract is made when we confirm the booking. We then send the confirmation, with a link to these terms, to your email address.

5. VIP tickets

At an event where the holders of a VIP ticket take part free of charge, you tick “I have a VIP ticket” when you book and show the ticket at the sauna. If you cannot show a VIP ticket, you pay the price of the ritual at the sauna before it begins, or your place is released.

6. Changing and cancelling

You change or cancel in your account. A refund returns to the card you paid with. Banks usually show it within a few working days.

• You can cancel up to 2 hours before your ritual and get a full refund.
• You can move your booking to another free time at the same price, up to 2 hours before your ritual.
• If you do not come, the payment is not refunded.

7. If we change or cancel

If we cannot hold the ritual at the booked time, we tell you as soon as we know. You choose between another free time and a full refund.

8. Right of withdrawal

A ritual is a leisure service booked for a specific date and time. Under Estonian law the 14-day right of withdrawal that applies to many online purchases does not apply to such a booking. You can still cancel as section 6 describes.

9. Our responsibility

We provide the ritual with the care a professional sauna master owes. Nothing in these terms limits a right that the law gives you as a consumer, and nothing limits our liability where the law does not allow it.

10. Complaints

Write to [email protected]. We confirm that we received your complaint and answer within 15 days.

If we do not agree, you may turn to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority, komisjon.ee. The procedure is free of charge for you. The committee does not handle claims for damage to health.

11. Law and courts

The language of the contract is English. Estonian law applies to these terms. If you live in another country of the European Union, you keep the protection that the mandatory consumer rules of your home country give you. Disputes that are not settled out of court are decided by the court that the law names.

12. Your data

How we use your data is described in the privacy notice.

13. Changes to these terms

The terms that applied on the day you booked apply to that booking.